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They send coupons that do not work, I call lady say they will honor the coupon and to make the order that she will call me back at certain time. Time pas and no call. I call them back and then guess what they did not want to honor the coupon, they wanted me to send the...
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1.0
#1135289
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Finishline is complete trash.. I've been waiting for 2 weeks for my Jordan 6s, IT'S NOT A *** PILE OF GOLD OR SOMETHING JUST GIVE ME MY SHOES. I gave them the correct address then the mfs lose my package, turns out it was sent to the wrong post office, so now it's...
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1.1
I didn't like
  • Poor customer service and refund dept
  • Ordered and paid for a shoe that was not in the store for pickup
#1112289
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Finishline sent me a shoe that looks nothing like a size 8.5. I compare it to my size 8.5 shoe and it was almost 1 in and the half longer. Contact customer service thru chat. The guy was very rude and slow to respond to my questions. He rages back at me for no...
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2.1
#1091908
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Finish Line Shipping Service Review

Finish Line
#982603
3.2
Details
Spent $300 with them including RXPRESS shipping. My order was supposed to get here today, but they changed it to tuesday. They didnt even know where the package was so that i could pick it up. And they will not refund my shipping costs. Ill stick to footlocker from now on!
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Finish Line Customer Care Review

Finish Line
#977272
1.4
Details
The salesperson put incorrect amount on my credit card he hit a button claiming to cancel and told me to re swipe my card ! It wasn't until I got back to work I realized he charged my card twice for over $256!!! I have contacted customer service since 12/16 date of charges and as of today no credit back on my card !!!! The customer service is a bunch of idiots that lack skills !
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Finish Line - Delivery Service Review from Orland Park, Illinois
1/1

Finish Line - Delivery Service Review from Orland Park, Illinois

Finish Line
#939665
I ordered baby booties it was supposed to be a set of 4 and when I received my order I couldn't believe how damaged the box was it had been tapped back together and was even missing some items!! I call "customer service," and they could careless I've NEVER received and thing that looks this horrible I Will NEVER order anything from them again!!
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Finish Line Shipping Service Review

Finish Line
#906262
1.3
Details
Ordered shoes over a week and they still haven't shipped.
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The worse *** experience!! I ordered the Jordan 13 black and blue online. I came home excited to open and wear my new shoes but as I opened the box it came out to be the wrong shoes!!!!! I got *** adidas! I ordered them online to make shopping easier! Now I have to go...
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1.0
#1037506
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Worst customer service in world
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Anonymous
Dimples

There customer service representative is rude i will never shop at finish line again. I bought a pair off Reebok 2.0 training shoe on line. The shoe were worn he said thats no...

#1020689
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Just want you to know I placed a order and chose the express shipped with a due date of today paid $32.99 that is a extra $26 more to have them in 2 days and no where when I checked out did it say it takes 4-5 buisness days it only showed TODAY'S date and when I called...
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1.0
#1002334
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Finish Line - Nike Sneakers Review
Finish Line - Nike Sneakers Review
Finish Line - Nike Sneakers Review
Finish Line - Nike Sneakers Review
Decided to purchase the black Jordan Retro 10 NYC sneakers in an 11.5 from Finish line. I originally started to order them from a very reputable seller for less money. Then I decided against it and purchase directly from a company with [what i thought] had an ironclad...
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1.2
#990860
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This company is extremely unprofessional and unorganized to say the least. I ordered a pair of nike shoes as a gift for my husband for January the 15th, I ordered them on the 28th of december and said that they should arrive on the 5th. On the third of January it said...
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1.2
#989151
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Finish Line - Nike Air Max 90 Shoes Review
I ordered boys grade school air max 90 Prm mesh on December 14 & received it a day before Christmas . But when I got the sneakers , it was shipped two complete different sneakers ! It's been 3 weeks ( new year ) and they said it would take 4-5 business days and I can...
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#984905
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Contact Finish Line

Mailing Address:
The Finish Line, Inc.
3308 North Mitthoeffer Road
Indianapolis, Indiana 46235
Phone:
(888) 777-3949
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Order my daughter's shoes for Christmas on the Sunday before Christmas. After several calls talking to customers service to check on the shoes they couldn't get it right. The order went through but they had the wrong email address. So we got that straight but Ifor some...
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2.2
I liked
  • Good prices
I didn't like
  • Customer service
  • Very very very poor managment
  • Treatment by staff
#980015
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