Contact Finish Line Customer Service
Finish Line Phone Numbers and Emails
Toll-Free Number:
-
(888) 777-3949
Finish Line Emails:
Customer Service
Legal
General Counsel, Privacy Inquiries
support@finishline.com
Contact Information
Finish Line Website:
Finish Line Help Center:
Corporate Office Address:
Finish Line, Inc.
3308 North Mitthoeffer Road
Indianapolis,
Indiana
46235
United States
Other Info (opening hours):
Hours:
Monday: 10 am - 6:30 pm ET
Tuesday - Friday: 10 am - 6:30 pm ET
Saturday: 8 am - 12 pm ET
Sunday: Closed
Other Location:
1881 9th Street, 102,
Boulder, CO 80302
Summary of Finish Line Customer Service Calls
409
TOTAL
CALLS
CALLS
03:14
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Finish Line?
Shipping and Delivery Question:
- “Didn't receive sneakers”
- “Didn't get my pavkage”
- “I haven't received my package”
Request for Information Question:
- “Checking on a order”
- “Question about an exchange past 45 days”
- “Ordered sweat shirt it came but has security tag on it. Want to know how to take it off”
Activation/ Cancellation Question:
- “My order has been cancelled”
- “My order was canceled, and I need a refund”
- “Cancel order”
Refund Question:
- “I want my money back”
- “Refund”
- “My refund never came to my mailbox”
Return/ Replace Question:
- “My return doesn't come up to be able to make a return”
- “Trouble returning items and have not received an item”
- “Order got returned”
Payments and Charges Question:
- “I ordered 2 items totally $230. Made my payment money was taken from my card. As soon as the money was taken an email was sent that the order was cancelled. Wait time to speak to someone is 88 minutes. I been waiting now for 1:30:08”
- “Fraud”
- “Charge wrong price”
Employment Question:
- “Old employee need to claim last year's w2”
- “W-2”
- “W2”
Product/ Service Question:
- “Access denied”
- “Lube won't work”
- “Damage sneaker”
Account Question:
- “Account Issues”
- “I sent my shoes back but yet they have yet to put the money back in my account”
Cards Question:
- “Buy international crdit card”
- “Gift card”
Staff Question:
- “No good customer services”
- “Order some shoes and went back to the store and ast. Manger was so rude said he didnt care.”
Website/ Application Question:
- “The site is saying access denied”
- “The Store is clothesI cannot get on the website”
Other Question:
- “Trabajo”
- “Hice una orden hace dos meses y no me la an enviado y no me an reembolsado mi dinero”
- “Check order”
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Finish Line