Contact Information

Finish Line Phone Numbers

  • (888) 777-3949
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Corporate Office Address:

The Finish Line, Inc.
3308 North Mitthoeffer Road
Indianapolis, Indiana 46235
United States

Other Info:

Monday - Friday 8am - 11pm EST
Saturday 8am - 8pm EST
Sunday 10am - 6pm EST
support@finishline.com

Help in Social Networks:

Summary of Finish Line Customer Service Calls

55 TOTAL
CALLS
18% SUCCESSFUL
CONNECTIONS
03:48 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Finish Line to Ask about:

Refund Question:

  • “Looking for my refund”

Request for Information Question:

  • “Check status” , Review # 1740464
  • “Checking on order”
  • “I have a question about the online app? And if the prices compare or are the same from app in store?”

Activation/ Cancellation Question:

  • “I haven't received my phone for my shoes that you guys cancelled yet”
  • “Order cancelled”

Staff Question:

  • “No good customer services” , Review # 1713794
  • “Order some shoes and went back to the store and ast. Manger was so rude said he didnt care.”

Employment Question:

  • “401 k check” , Review # 1658726
  • “401k information”

Shipping and Delivery Question:

  • “Send me the wrong item” , Review # 1736465

Return/ Replace Question:

  • “Shoes return”

Payments and Charges Question:

  • “Trying to use my $20 winning circle coupon to make a purchase”

Website/ Application Question:

  • “The Store is clothesI cannot get on the website”

Other Question:

  • “Have not recieved shoes. Bought online”
  • “Wrong size sent” , Review # 1742724
  • “Order is missing”

Finish Line Rating Stats

1.7 out of 5 stars
based on 86 reviews
See all 129 reviews

Rating trend

About

Top Finish Line Services

Shipping Service, Customer Care, Manager

Top Finish Line Products

Coupon, Website, Discount Coupon

Finish Line Pros and Cons

Pros: Horriable, Son likes the store, Prices draw public into the website, Good prices, Store manager at greenbriar mall very sharp

Cons: Very very very poor managment, No understanding of consumer expectations, Customer service, Customer care line, Customer care

Summary

Finish Line, Inc. is the second largest athletic retailer based in the United States, with international headquarters in Indianapolis, Indiana. The company was founded in 1976 by Alan Cohen and David Klapper. It operates more than 600 stores in 48 states under the Finish Line name. Each store features traditional athletic brands including Nike, Adidas, Puma, Jordan, Under Armour and New Balance along with sport style brands including Lacoste, Converse, Ed Hardy and Sperry. Finish Line store shows between 600 and 1,300 different kinds of athletic footwear, including basketball, running, walking, gym, aerobics, hiking, cleats, casual shoes and sandals. The company offers a wide choice of such accessories as shoe care, shoe insoles and liners, shoe laces, sunglasses, watches and more.

Finish Line reviews and complaints

Finish Line is ranked 450 out of 2297 in Footwear and Clothing category

Payment Methods

VISA

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