Finish Line Phone Numbers and Emails

Toll-Free Number:

  • (888) 777-3949
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Finish Line Emails:

Customer Service
Legal
General Counsel, Privacy Inquiries
support@finishline.com
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How to Contact Finish Line Customer Service?

Most Popular Number:

(888) 777-3949
Total calls: 409 Issues resolved: 16 Last call: Mar 27, 2024

What Is the Finish Line Customer Service Phone Number?

The Finish Line phone number for customer service inquiries is 1-888-777-3949. You can call their helpline for general information about the company, its products and services. The customer support assistants at this number will answer your questions about the prices, sizes, and availability and help you should you have issues with their products. If you experience difficulties accessing their website, call 1-888-430-9696 for assistance. If you need to contact the corporate office representatives, call 1-317-899-1022. They are ready to handle your concerns and complaints and consider your ideas and suggestions.

You can also reach the customer care advisor using live chat when the phone lines are busy.

What Is the Finish Line Corporate Office Address?

There are two Finish Line corporate offices you can mail for general information and support. The mailing address of the first one is Finish Line, Inc., 3308 North Mitthoeffer Road, Indianapolis, Indiana 46235, United States. You can send official correspondence and documents to this corporate office. You can also mail your complaints, compliments, and suggestions to this address. Another corporate office is located at 1881 9th Street, 102, Boulder, CO 80302, United States. The company representatives at this address also deal with customers' questions and concerns.

You can find a specific store location by clicking the Find a Store button at the bottom of their homepage.

What Are the Finish Line Business Hours?

The business hours for the company helpline are Monday through Saturday from 8 a.m. to 7 p.m. EST. You can discuss your matter with the customer care agent via live chat during the same hours. The Self-Service phone line is available 24/7. The virtual assistant on the Finish Line website can also help you troubleshoot your issue and answer simple questions anytime, day or night. If your inquiry is not urgent, you can message the customer service team 24/7 using the Email button on their Contact Us page.

You can also check the opening hours of a specific store by clicking the Find a Store button and selecting your area.

PissedConsumer Club

Contact Information

Finish Line Website:

Finish Line Help Center:

Corporate Office Address:

Finish Line, Inc.
3308 North Mitthoeffer Road
Indianapolis, Indiana 46235
United States

Other Info (opening hours):

Hours:

Monday: 10 am - 6:30 pm ET

Tuesday - Friday: 10 am - 6:30 pm ET

Saturday: 8 am - 12 pm ET

Sunday: Closed


Other Location:

1881 9th Street, 102,

Boulder, CO 80302

More contact details

Finish Line Customer Service Reviews

1.3 / 5
Bad
Giovani Oma
Excessive Wait times
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I am writing to express my deep frustration and disappointment regarding the consistently long wait times I have experienced when attempting to contact your customer service department. For months now, every time I call, I am greeted with a notification stating that the wait time is estimated to be several hours.

This level of delay is not only unreasonable but also completely unacceptable.
As a customer, I rely on your customer service department to address my concerns and provide assistance when needed. However, the excessive wait times have made it nearly impossible for me to reach a representative and resolve any issues I may have. This ongoing problem has persisted for months, and it is disheartening to see that no significant steps have been taken to rectify the situation.
It is baffling to me that a department whose primary responsibility is to handle customer inquiries and provide support would consistently subject customers to such lengthy wait times. It almost appears intentional, as if you are deliberately avoiding direct communication with customers in order to evade dealing with their concerns.

This is not the level of service I expect from a reputable company like Finish Line.
If the current staffing levels are unable to meet the demands of customer inquiries, I strongly urge you to hire additional personnel. It is simply unacceptable for a company to neglect its duty to promptly assist customers for months on end without facing any consequences. In any other industry, such negligence would result in severe repercussions.
I believe it is crucial for someone within your organization to closely monitor the operations of your customer service department. Alternatively, it may be necessary to file complaints with external agencies such as the Better Business Bureau (BBB) or initiate discussions on social media platforms to bring attention to this unjustified and unacceptable situation.

I sincerely hope that you take my complaint seriously and take immediate action to address this issue.

As a loyal customer, I expect better service and a more efficient customer support system from Finish Line. I trust that you will take the necessary steps to rectify this ongoing problem and restore my faith in your company.
I look forward to a prompt response and a resolution to this matter.

Read full review
Giovani Oma
Excessive customer service wait times

I am writing to express my deep frustration and disappointment regarding the consistently long wait times I have experienced when attempting to contact your customer service department. For months now, every time I call, I am greeted with a notification stating that the wait time is estimated to be several hours.

This level of delay is not only unreasonable but also completely unacceptable.
As a customer, I rely on your customer service department to address my concerns and provide assistance when needed. However, the excessive wait times have made it nearly impossible for me to reach a representative and resolve any issues I may have. This ongoing problem has persisted for months, and it is disheartening to see that no significant steps have been taken to rectify the situation.
It is baffling to me that a department whose primary responsibility is to handle customer inquiries and provide support would consistently subject customers to such lengthy wait times. It almost appears intentional, as if you are deliberately avoiding direct communication with customers in order to evade dealing with their concerns.

This is not the level of service I expect from a reputable company like Finish Line. If the current staffing levels are unable to meet the demands of customer inquiries, I strongly urge you to hire additional personnel. It is simply unacceptable for a company to neglect its duty to promptly assist customers for months on end without facing any consequences. In any other industry, such negligence would result in severe repercussions.

I believe it is crucial for someone within your organization to closely monitor the operations of your customer service department. Alternatively, it may be necessary to file complaints with external agencies such as the Better Business Bureau (BBB) or initiate discussions on social media platforms to bring attention to this unjustified and unacceptable situation. I sincerely hope that you take my complaint seriously and take immediate action to address this issue.

As a loyal customer, I expect better service and a more efficient customer support system from Finish Line. I trust that you will take the necessary steps to rectify this ongoing problem and restore my faith in your company.
I look forward to a prompt response and a resolution to this matter.

Read full review
Shavonchiula e
No answer from customer service

Its 29 days before Christmas and they are doing this mess. Still havent been able to get in contact with no one within customer service.

The automated system says 88 minutes, 120 minutes, 99 minutes I have waited all these minutes and no one never pick up the phone.

I dont understand this this is very poor customer service. You cancel my order within two minutes of me placing the order now I have to wait seven business days because you took my money to me thats stealing release my money.

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Guest-5402253
Bad customer service no product or refund

I purchased a order on December 4th paid extra for shipping and have not received my item ,nor did I receive my tracking number . Site says it will come on the 12th of December, but I paid fornit to arrive on the 7th . Will not cancel or refund me my money and I still do not have any product.

Read full review

Summary of Finish Line Customer Service Calls

409 TOTAL
CALLS
03:14 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Finish Line?

Shipping and Delivery Question:

  • “Didn't receive sneakers”
  • “Didn't get my pavkage”
  • “I haven't received my package”

Request for Information Question:

  • “Checking on a order”
  • “Question about an exchange past 45 days”
  • “Ordered sweat shirt it came but has security tag on it. Want to know how to take it off”

Activation/ Cancellation Question:

  • “My order has been cancelled”
  • “My order was canceled, and I need a refund”
  • “Cancel order”

Refund Question:

  • “I want my money back”
  • “Refund”
  • “My refund never came to my mailbox”

Return/ Replace Question:

  • “My return doesn't come up to be able to make a return”
  • “Trouble returning items and have not received an item”
  • “Order got returned”

Payments and Charges Question:

  • “I ordered 2 items totally $230. Made my payment money was taken from my card. As soon as the money was taken an email was sent that the order was cancelled. Wait time to speak to someone is 88 minutes. I been waiting now for 1:30:08”
  • “Fraud”
  • “Charge wrong price”

Employment Question:

  • “Old employee need to claim last year's w2”
  • “W-2”
  • “W2”

Product/ Service Question:

  • “Access denied”
  • “Lube won't work”
  • “Damage sneaker”

Account Question:

  • “Account Issues”
  • “I sent my shoes back but yet they have yet to put the money back in my account”

Cards Question:

  • “Buy international crdit card”
  • “Gift card”

Staff Question:

  • “No good customer services”
  • “Order some shoes and went back to the store and ast. Manger was so rude said he didnt care.”

Website/ Application Question:

  • “The site is saying access denied”
  • “The Store is clothesI cannot get on the website”

Other Question:

  • “Trabajo”
  • “Hice una orden hace dos meses y no me la an enviado y no me an reembolsado mi dinero”
  • “Check order”

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