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I recently ordered a pair of shoes from Finishline for my nephew for Christmas. They came in on time, in fact Christmas eve, and I was excited to wrap it up for him. Unfortunately, when I opened the box, I was really upset to find a different shoe from what I ordered....
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1.0
#1435586
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Finish Line - Horrible online service

I recieved 2 left shoes, called and was told the right shoe would be mailed to me. It never came, then received an email saying the order was cancelled, that refund never came either. I called several times and all reps and supervisors told me something different...either the shoe was on its way or whatnot. Very frustrating. Im thinking about taking legal action on this company.
1.0
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Customer service
Exchange, Refund and Cancellation Policy
#1431565
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Like most customers here I got burned by their Black Friday shopping issues. I filled my shopping cart over 20 items, checked out, got the confirmation email. Week after I realized only 3 of them showed up! I check the order status and most of them was canceled. I...
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1.0
#1413091
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Only reason I give 1 star is because it’s the only option. I can’t even put in to words how frustrated I am at this place! I ordered online yesterday. 11/25/2018. After receiving a sale email. Normally I won’t pay attention to those. But I checked it out. After waiting...
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1.5
#1408434
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I bought my husband a pair of Nike air max, i ordered these from the Marion,Ohio Finish Line store. I paid $180 plus tax. After having them shipped to our home i never thought to keep the receipt...well a year latter the soles have separated from the heel causing the...
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#1407101
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Yesterday while in chesterfield town center in Richmond Va area, I was looking for shoes in FINISHLINE, I was minding my own business, walked by a black female employee and said excuse me, she replied with a rude “mhm”. I brushed It off then went to look at another...
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1.0
#1392397
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I returned 2 pairs of shoes that I ordered online at Store #33 Harrisonburg Virginia And exchanged for 2 pairs a bigger size.One of the shoes I had to order online.They had me on the phone for one hour in October 21 and half hours on October 22.They were trying to...
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1.9
#1386975
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After ordering my shoes a month ago, I haven’t even received my refund check. I called customer service, and of course “they’re so sorry” but have no answers as to why their customer service is so poor. First apparently my address was wrong, then my replacement pair...
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1.0
#1360365
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Finish Line - Lost Package

Ordered shoes online from finish line and per the representative (who never gave me her name) UPS (who never updated my shipping details) lost my package and thats not THEIR PROBLEM! UPS may have a theif on their hands seeing that packages dont grow feet and walk off and Finish Line needs to hold UPS accountable. Now we are forced to spend more money so that our daughter has sneakers to wear on the first day of school. So annoying!
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Website
#1345485
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My boyfriend ordered a duffle bag online as a gift for me on my birthday. He receive it with a sensor tag still on. The nearest Finishline is 15 miles away in a direction we never go. Instead of offering sometype of discount for the huge inconvenience, they tell me to...
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1.0
#1329222
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