Shereka Zau

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Verified Reviewer

Costumer service sucks

To start the way to get connect is like if you are calling the White House And then after waiting for so long it get disconnect
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Preferred solution: Deliver product or service ordered

Terri G Fzj

Need assistance with an order

Im trying to place an order on finishline.com. If I add more than three items to my cart, it erases the other items out of the cart. Im not sure how to place my order.
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Kylie B Egj

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Verified Reviewer
| map-marker Ashland, Kentucky

Over charged and disrespected

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I was charged 3 times for a coat I ordered from finish line. I bought two puffer coats and was charged on December 26th, I received one of the coats and called to ask to cancel the second because it was going to run small.

I canceled the order and still havent received the refund for the second item and on top of that I was charged for the item a third time. I went into the store in Ashland KY to get customer service to figure out what was going on and after the manager waited on the phone for a minute with customer service, they hung up and the manager just said they hung up and walked away from me with an attitude without helping me further figure out my issue. I then called customer service myself only to be told I was wrong and I wasnt charged for the item more then once. I still havent received the 235 back into my bank account and I cant get any customer service agent to help me figure out where the rest of my money is.

Im very upset and though I love the merchandise finish line sells Im not willing to pay hundreds of dollars for the same item over and over again without actually receiving all the merchandise. No customer service with finish line seems to care about my services either.

Im very upset and I would like to contact corporate, because I know they will make this right. Please contact me to resolve this issue.

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Loss:
$235
Pros:
  • Good merchandise
Cons:
  • Bad customer service

Preferred solution: My money back or compensation for the amount I was overcharged!

User's recommendation: I don’t recommend shopping online because the customer service for issues is horrible as well as the management at Ashland KY store.

Carol C Thy

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Verified Reviewer
| map-marker Baltimore, Maryland

I need an exchange

Getting my item exchange and do a purchase your manager said it cannot happen and the sale rep was not professional
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Amanda L Bes

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Verified Buyer
| map-marker Findlay, Ohio

My shoes I just purchased at Findlay Ohio finish lineIs there a all

My shoes I just purchased at Findlay Ohio finish lineIs there a all
My shoes I just purchased at Findlay Ohio finish lineIs there a all - Image 2
My shoes I just purchased at Findlay Ohio finish lineIs there a all - Image 3
My shoes I just purchased at Findlay Ohio finish lineIs there a all - Image 4
My shoes I just purchased at Findlay Ohio finish lineIs there a all - Image 5
My shoes I just purchased at Findlay Ohio finish lineIs there a all - Image 6

I have been school shopping for weeks for my daughters just a pair of white Nike Air force 1s and we needed her right size so we went to like 5 different places including Columbus and non of them had her size so we went to Findlay and they said a 5 in kids would work since 6 1/2 in womans was sold out they fit fine but I didnt check the shoes in the box I just thought they were fine bc I always shop here for shoes and they were always nice and nothing was wrong with them and I never had to worry but they were not I went home and I live in Kenton and its been very stressful because no one has had her size but they said the 5 will do so I got them and I looked at them when I got home and they were all dirty and sticky and dented like I was very disappointed bc I always shop here and this place never disappoints me until now I will be sending pictures of what the shoes looks like! I will be needing from you is a new pair of white Nike Air Force 1s 6 1/2 in womans bc its not like their cheap my phone number is 567-674-**** Ill be wait to hear from you! greatly appreciated -Amanda Logan

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Loss:
$100

Preferred solution: Full refund

Marc L Mpx

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Verified Reviewer

Poor delivery

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Finish Line - Poor delivery
I recieved my shoes in two different sizes. One came a size 10 the other a size 12. Then its almost impossible to get a hold of someone.
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Pros:
  • No customer service
Cons:
  • Poor customer service

Preferred solution: Let the company propose a solution

Antonio B Laq

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Verified Reviewer

Poor Customer service

I called about a order that was cancel and I was told 3 different thing from 3 different ppl. Which each one of them hung up on me.wen I called back to speak with a supervisor.they left me on hold and never came back to the phone. The only thing I wanted to know was. Since my order was cancelled why they didn't return my money on my card?
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Loss:
$51
Pros:
  • Was a good place to shop
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Need to do better.

Maya R Hmv

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Verified Reviewer
| map-marker German, Indiana

Unacceptable In-Store Pick up Customer Experience

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Trans # 6179

Store# 1068

Customer# 6036****

I visited store #1068 on 8/18/22. I wanted to purchase Air Max 90 SE but they did not have my size.

I was told by salesperson #0375502 they would order them. The gentleman looked in the system and confirmed with me they have women's size 11. He took my name email and phone number. He also ran my credit card for $149.80.

He advised I would receive an email and my shoes would be in for pick up within 3-5 days. I called in the store yesterday and was greeted with a "Hello"...I had to ask " Is this Finish Line?" I spoke with a Cali asking to see if my order was in (provided her my transaction number, name and date of order). She advised she didn't know and placed me on hold to check. She advised she didn't see them and wondered if they was misplaced.

She stated she will double check and will call me back in one hour. She never called back.

I then called the store back an hour and half later and spoke with a gentleman(provided her my transaction number, name and date of order). He also did not know if my shoes were in claiming they have a new stock person. He mentioned that it didn't appear that the order was placed correctly when looking up my information.

He then said he was going to check to see if the shoe size I wanted is available. He confirmed that I needed size 11 in women's and put me on hold. He gets back on the phone to tell me that they DO NOT have my size to make my order. I was confused as to why they did not know that at the time of the order.

Also, wondered when was I going to be notified this as I was never contacted? He cut me off stating he didn't know what happened and he only has 1 employee on the phone and needed to go advising you can just come get your refund I asked him his name and he stated "My name is Darnell and you can call whoever you need to" and hung up on me. I find that my entire experience was BEYOND unprofessional and rude. I honestly remember this young man at the time I originally ordered the shoes at the store and he was dismissive and short then.

The staff ,the process and better yet the manager Darnell when finding resolution was UNACCEPTABLE.

Unfortunately, I have to go back to the store today to get a refund on shoes that was never ordered and/or not available at the time of purchase. This will be my last time visiting this location.

I would like a call back or email regarding my experience as I want to know your establishment is aware of the your staff.

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Preferred solution: Full refund

Anonymous
map-marker Chula Vista, California

Item out of stock

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the item I ordered was out of stock rep advised me shes issuing me a refund. Rather than sending me an email confirming my refund, I received two return label. jaime the employee ID #C004464.
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User's recommendation: Don’t shop online if necessary shop in store.

Anonymous
map-marker Nashville, Tennessee

Haven’t received my refund but I returned the shoes 3 weeks ago

Havent received my refund I want it back on my card tht I paid with and why are yall taking a payment tmw off my card when I have already returned the shoes please dont send me a paper check I want it back on my card and not mailed because I paid with my card please dont take a payment because I returned the shoes to finish line in rivergate
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Megan H Qil
map-marker Fishers, Indiana

Lazy & Hateful employees

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It is so frustrating to walk into a store and see at least two employees standing at the counter and neither one of them offer any help. Then when I finally walked over to ask them for help they were both rude and very short with me.

What am I supposed to do..go in the back and get the sizes I need myself? Trust me, if I could have done that, I would have! Like sorry to bother you, but could we get some help over here? I'm not one to ever write a "review" but this is ridiculous.

I was trying to buy my granddaughter her first pair of shoes ($80 for toddler shoes) and those lazy employees ruined the whole experience. We felt extremely out of place and super awkward.

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Preferred solution: Absolutely nothing. Just a warning for others to not visit the Richmond, IN store.

User's recommendation: Go somewhere else

1 comment
Ossie Hht

Usually, people do not help unless you ask. How long did it take you to ask for help?

Resolved
Rob B Vnx

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Verified Reviewer
| map-marker Gaithersburg, Maryland

Resolved: A series of awful customer service experiences.

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Updated by user Mar 31, 2022

Company fixed the issue and I have been provided with product or service ordered. The area manager eventually got involved and made sure that I received the shoes that I was trying to get through the status membership that I was falsely informed about..

Updated by user Mar 31, 2022

Almost two weeks after the initial incident that lead to the series of phone calls and emails with customer care team members, the area manager did actually reach out to me. Due to the fact that an in store team member made a promise of false advertisement, the manager...

Updated by user Mar 01, 2022

I have been given several promises of different dates and times that I'm to expect to hear from the loyalty department and area manager since the day of the in store experience. However, since initiating chats with the online team, they have abruptly disconnected the...

Original review Mar 01, 2022
So, this all stems from the visit I had at your Lakeforest location last Wednesday, 2/23/22. I walked into that location and was ignored for 5 minutes the first time. I left, and was going to walk into another store to buy shoes. However, that location didn't have anything I wanted. Begrudgingly, I came back, only to be ignored for another 15 minutes. I was the only person in the store that didn't work there at the time. There were 3 team members in store then and were engaged in a conversation. After I finally got the attention of your staff, I get the pair of shoes I initially wanted to buy at the time. As I was being rang up, I was partially informed that if I was to sign up for your status membership, I would have a better chance at having access to the new releases as they come out. This was mentioned to me after I had mentioned being upset about missing out on the surprise release of the jordan retro 6 "unc home" that's also scheduled to drop this Saturday. I already had started an account before I came into the store that day, but I figured getting the points would help out. However, when I checked my account the following day, my points nor my purchase appeared on my profile. To this day, they still don't. I made the purchase on 2/23/22 and if it wasn't for the customer care team, I wouldn't have gotten my points for my purchase. Even though it took me 9 agents to get all of my points for this order.
I have been promised to get a phone calls from both you and an area manager about the poor experience provided to me by both the team members in store and the customer care team. First, I was promised that I was going to hear back from you on Friday 2/25/22. That day came and went, no call, no email. I contact you again that same Friday and I'm promised that I hear back from you on Monday 2/28/22. No call, no email, again. So I contact your customer care team again, and by this point, I am furious. I had a bad experience in store and have been blatantly lied to more than once by your customer care team and so when I call them out on it, they just give me a $20 off my next purchase even though that is not something that I asked for. When I explained the sole purpose of why I started this status membership, it wasn't until then that they decided to inform me that the process is "completely random & computer generated". After receiving that information and being on the bad end of a bad experience, I'm left asking myself 2 questions.
1. What good is a membership that grants access to new releases if it's not guaranteed that you will have access to the shoes you want?
It defeats the purpose if I still need to rely on a re-seller to not raise the price beyond a reasonable point.
And
2. Why do you think offering me 2 $20 off coupons is going to rectify service that was so bad that I do not even want to return to do business with your company again?
Now mind you, I am still waiting to hear back from this area manager to deem it convenient enough for him or her to contact me about resolving this issue. All I want are these shoes. I am not asking for a discount, I am not asking to get them for free. I just want these shoes. Originally, there were supposed to have 2 other pairs that were slated to drop this month as well, but they changed the release dates on those. So far, I have been treated as if my concern is not important and that my time is worthless to you and your team. That is completely unacceptable and I like a detailed explanation as to why you think that it is a sufficient business model. I also expect this conflict to be rectified at my earliest convenience because as I explained to several team members before, you have exhausted my patience and now, you no longer have any room to ask me too wait for anything else. This is based off the track record of behavior established by your previous team members and customer care staff. As long as you continue to stand by and do nothing, you're sending the message that you *** your staff to provide bad experiences to customers.
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Pros:
  • Afterpay
Cons:
  • Incompetent
  • Poor customer service and refund dept
  • Not helpful

Preferred solution: Let the company propose a solution

User's recommendation: You're better off going to resellers

Nykole G

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Jada Gentle

Good evening,

I was trying to call the Burnsville store where my step-daughter Jada Gentle was employed at. She received all her checks direct deposit, her last check was rejected for some reason.

She has been in contact with several employees including the manager about her last check. As of June 25, 2022, she has not received her last check, nor a response from anyone at the store. Im wondering why no one has responded to her, or her last check mailed to her.

Im expecting someone to either respond to my email asap or contact Jada in regards to her check. Otherwise I will get a lawyer & will get more for lawyer fees & for the delay in her pay.

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Anonymous
map-marker Columbia, Maryland

Unfair Employee Treatment

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The reason for this email is to file a formal complaint about how unfair an Afro American Employee has/was treated vs their Caucasian counterpart at the Finish Line located in The Columbia Mall in Columbia, MD. Also, how there isn't any protection for the Employees having to deal with this type of situation within the company.

What is the policy that protects the Employee's rights?

I am or should I say was a frequent shopper at this Finish Line but because of the unfair treatment of this one employee, I will take my business else were and also spread this information across social media.

A now former Employee of Finish Line was forced to resign or would have been fired for verbally defending their-self from a rude and disrespectful (Caucasian) Customer. This is one of many things that have happened to this particular Employee, and I feel that if this person were Caucasian or not a minority, they would have been treated differently.

I have witnessed this on different occasions at this location and feel as though this is a problem with the Customers and the Company as a whole. Some of the Customers that visit the Columbia MD Finish Line, seem to feel as though they have a right to be rude and disrespectful to the Employees. From what I have witness happen when an Employee will inform a customer, that the store doesn't carry or no longer have in stock a curtain item, or the Employee is following what the policy is for returns and refunds; Customers don't want to be told NO or anything within that realm, most of the time the Customer will become belligerent towards the Employee, at that point what is the Employees supposed to do.

They cannot inform the Store Manager because they are not on site and the Assistant Store Manager maybe off and there is only a supervisor. What is the company policy that protects the employee at this point?

This is the same employee that has encountered numerous rude and disrespectful Customers and at this point has had enough of being threatened and called out of their name because they are upholding the company policy and curses out the Customer for their verbal abuse. The Employee tried to defuse the situation, but the Customer keeps at it, what is the Employee supposed to do, especially if they are the only person on the floor and cannot leave.

Prior to this event this Employee has encountered being robbed with no assistance on the floor. This employee has had no vacation or extended time off, has dealt with disrespectful Customers, been threatened by Customers and even almost spat on by a customer.

This employee has dealt with a lot and has received NO assistance from Finish Line for any of the traumatic experiences that they have encountered for duration of time at this particular Finish Line.

This Employee was obviously a very good and hard worker because they were promoted in less than 6 months after being hired. I believe the Employee may not have any marks against them either for work performance. This Employee also never received any type of formal training from the Store Manager after being promoted, the Employee learned all they could from using common sense. However, after a transfer Employee was brought into the store that Employee was promoted, the transfer Employee received formal and currently still receiving training from the Store Manager.

Here is an incident, that took place.

With all companies Employee's assisting customers with shoes, are supposed to follow a curtain procedure, so that the Customer cannot steal the shoe they are being assisted with. How is it that on two separate occasions the transfer Employee had Customers steal two different pairs of athletic shoes at two separate times while assisting the Customer and the transfer Employee doesn't even get a write-up. But the Employee that decided to defend their-self verbally has to resign or get fired.

I feel that there are some real unjust things happening at the Finish Line in Columbia Mall in Columbia, MD. The Employee that was forced to resign has been unfairly treated and I feel that if this employee was another race, things would have been handled differently.

This employee has had several things happen to them and the company has a whole, has done nothing for this employee's well-being, but as soon as a complaint is sent in the company jumps into action.

I will be discussing this matter with a business lawyer to see about getting justice for the wrong that has been committed against this employee. I will circulate this matter around on social media and ask that all Afro Americans protest shopping at Finish Line especially since most of the company's revenue comes from the Afro American community.

I feel like this person needs assistance because of how unfairly they were treated while employed with this company and I feel they deserve justice.

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Anonymous
map-marker Road Town, British Virgin Islands

Haven't received my order

This is unacceptable I send more than one email about not receiving my package and I have called so many times and can't get anyone my god bad business. I had to order my stuff somewhere else and I need my money refunded back ASAP
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