Finish Line
Reviews and Complaints
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Verified ReviewerCostumer service sucks
Preferred solution: Deliver product or service ordered
Need assistance with an order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ashland, KentuckyOver charged and disrespected
I was charged 3 times for a coat I ordered from finish line. I bought two puffer coats and was charged on December 26th, I received one of the coats and called to ask to cancel the second because it was going to run small.
I canceled the order and still havent received the refund for the second item and on top of that I was charged for the item a third time. I went into the store in Ashland KY to get customer service to figure out what was going on and after the manager waited on the phone for a minute with customer service, they hung up and the manager just said they hung up and walked away from me with an attitude without helping me further figure out my issue. I then called customer service myself only to be told I was wrong and I wasnt charged for the item more then once. I still havent received the 235 back into my bank account and I cant get any customer service agent to help me figure out where the rest of my money is.
Im very upset and though I love the merchandise finish line sells Im not willing to pay hundreds of dollars for the same item over and over again without actually receiving all the merchandise. No customer service with finish line seems to care about my services either.
Im very upset and I would like to contact corporate, because I know they will make this right. Please contact me to resolve this issue.
- Good merchandise
- Bad customer service
Preferred solution: My money back or compensation for the amount I was overcharged!
User's recommendation: I don’t recommend shopping online because the customer service for issues is horrible as well as the management at Ashland KY store.
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Verified Reviewer | Baltimore, MarylandI need an exchange
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Verified Buyer | Findlay, OhioMy shoes I just purchased at Findlay Ohio finish lineIs there a all
I have been school shopping for weeks for my daughters just a pair of white Nike Air force 1s and we needed her right size so we went to like 5 different places including Columbus and non of them had her size so we went to Findlay and they said a 5 in kids would work since 6 1/2 in womans was sold out they fit fine but I didnt check the shoes in the box I just thought they were fine bc I always shop here for shoes and they were always nice and nothing was wrong with them and I never had to worry but they were not I went home and I live in Kenton and its been very stressful because no one has had her size but they said the 5 will do so I got them and I looked at them when I got home and they were all dirty and sticky and dented like I was very disappointed bc I always shop here and this place never disappoints me until now I will be sending pictures of what the shoes looks like! I will be needing from you is a new pair of white Nike Air Force 1s 6 1/2 in womans bc its not like their cheap my phone number is 567-674-**** Ill be wait to hear from you! greatly appreciated -Amanda Logan
Preferred solution: Full refund
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Verified ReviewerPoor delivery
- No customer service
- Poor customer service
Preferred solution: Let the company propose a solution
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Verified ReviewerPoor Customer service
- Was a good place to shop
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Need to do better.
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Verified Reviewer | German, IndianaUnacceptable In-Store Pick up Customer Experience
Trans # 6179
Store# 1068
Customer# 6036****
I visited store #1068 on 8/18/22. I wanted to purchase Air Max 90 SE but they did not have my size.
I was told by salesperson #0375502 they would order them. The gentleman looked in the system and confirmed with me they have women's size 11. He took my name email and phone number. He also ran my credit card for $149.80.
He advised I would receive an email and my shoes would be in for pick up within 3-5 days. I called in the store yesterday and was greeted with a "Hello"...I had to ask " Is this Finish Line?" I spoke with a Cali asking to see if my order was in (provided her my transaction number, name and date of order). She advised she didn't know and placed me on hold to check. She advised she didn't see them and wondered if they was misplaced.
She stated she will double check and will call me back in one hour. She never called back.
I then called the store back an hour and half later and spoke with a gentleman(provided her my transaction number, name and date of order). He also did not know if my shoes were in claiming they have a new stock person. He mentioned that it didn't appear that the order was placed correctly when looking up my information.
He then said he was going to check to see if the shoe size I wanted is available. He confirmed that I needed size 11 in women's and put me on hold. He gets back on the phone to tell me that they DO NOT have my size to make my order. I was confused as to why they did not know that at the time of the order.
Also, wondered when was I going to be notified this as I was never contacted? He cut me off stating he didn't know what happened and he only has 1 employee on the phone and needed to go advising you can just come get your refund I asked him his name and he stated "My name is Darnell and you can call whoever you need to" and hung up on me. I find that my entire experience was BEYOND unprofessional and rude. I honestly remember this young man at the time I originally ordered the shoes at the store and he was dismissive and short then.
The staff ,the process and better yet the manager Darnell when finding resolution was UNACCEPTABLE.
Unfortunately, I have to go back to the store today to get a refund on shoes that was never ordered and/or not available at the time of purchase. This will be my last time visiting this location.
I would like a call back or email regarding my experience as I want to know your establishment is aware of the your staff.
Preferred solution: Full refund
Item out of stock
User's recommendation: Don’t shop online if necessary shop in store.
Haven’t received my refund but I returned the shoes 3 weeks ago
Lazy & Hateful employees
It is so frustrating to walk into a store and see at least two employees standing at the counter and neither one of them offer any help. Then when I finally walked over to ask them for help they were both rude and very short with me.
What am I supposed to do..go in the back and get the sizes I need myself? Trust me, if I could have done that, I would have! Like sorry to bother you, but could we get some help over here? I'm not one to ever write a "review" but this is ridiculous.
I was trying to buy my granddaughter her first pair of shoes ($80 for toddler shoes) and those lazy employees ruined the whole experience. We felt extremely out of place and super awkward.
Preferred solution: Absolutely nothing. Just a warning for others to not visit the Richmond, IN store.
User's recommendation: Go somewhere else
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Verified Reviewer | Gaithersburg, MarylandResolved: A series of awful customer service experiences.
Company fixed the issue and I have been provided with product or service ordered. The area manager eventually got involved and made sure that I received the shoes that I was trying to get through the status membership that I was falsely informed about..
Almost two weeks after the initial incident that lead to the series of phone calls and emails with customer care team members, the area manager did actually reach out to me. Due to the fact that an in store team member made a promise of false advertisement, the manager...
I have been given several promises of different dates and times that I'm to expect to hear from the loyalty department and area manager since the day of the in store experience. However, since initiating chats with the online team, they have abruptly disconnected the...
I have been promised to get a phone calls from both you and an area manager about the poor experience provided to me by both the team members in store and the customer care team. First, I was promised that I was going to hear back from you on Friday 2/25/22. That day came and went, no call, no email. I contact you again that same Friday and I'm promised that I hear back from you on Monday 2/28/22. No call, no email, again. So I contact your customer care team again, and by this point, I am furious. I had a bad experience in store and have been blatantly lied to more than once by your customer care team and so when I call them out on it, they just give me a $20 off my next purchase even though that is not something that I asked for. When I explained the sole purpose of why I started this status membership, it wasn't until then that they decided to inform me that the process is "completely random & computer generated". After receiving that information and being on the bad end of a bad experience, I'm left asking myself 2 questions.
1. What good is a membership that grants access to new releases if it's not guaranteed that you will have access to the shoes you want?
It defeats the purpose if I still need to rely on a re-seller to not raise the price beyond a reasonable point.
And
2. Why do you think offering me 2 $20 off coupons is going to rectify service that was so bad that I do not even want to return to do business with your company again?
Now mind you, I am still waiting to hear back from this area manager to deem it convenient enough for him or her to contact me about resolving this issue. All I want are these shoes. I am not asking for a discount, I am not asking to get them for free. I just want these shoes. Originally, there were supposed to have 2 other pairs that were slated to drop this month as well, but they changed the release dates on those. So far, I have been treated as if my concern is not important and that my time is worthless to you and your team. That is completely unacceptable and I like a detailed explanation as to why you think that it is a sufficient business model. I also expect this conflict to be rectified at my earliest convenience because as I explained to several team members before, you have exhausted my patience and now, you no longer have any room to ask me too wait for anything else. This is based off the track record of behavior established by your previous team members and customer care staff. As long as you continue to stand by and do nothing, you're sending the message that you *** your staff to provide bad experiences to customers.
- Afterpay
- Incompetent
- Poor customer service and refund dept
- Not helpful
Preferred solution: Let the company propose a solution
User's recommendation: You're better off going to resellers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minneapolis, MinnesotaJada Gentle
Good evening,
I was trying to call the Burnsville store where my step-daughter Jada Gentle was employed at. She received all her checks direct deposit, her last check was rejected for some reason.
She has been in contact with several employees including the manager about her last check. As of June 25, 2022, she has not received her last check, nor a response from anyone at the store. Im wondering why no one has responded to her, or her last check mailed to her.
Im expecting someone to either respond to my email asap or contact Jada in regards to her check. Otherwise I will get a lawyer & will get more for lawyer fees & for the delay in her pay.
Unfair Employee Treatment
The reason for this email is to file a formal complaint about how unfair an Afro American Employee has/was treated vs their Caucasian counterpart at the Finish Line located in The Columbia Mall in Columbia, MD. Also, how there isn't any protection for the Employees having to deal with this type of situation within the company.
What is the policy that protects the Employee's rights?
I am or should I say was a frequent shopper at this Finish Line but because of the unfair treatment of this one employee, I will take my business else were and also spread this information across social media.
A now former Employee of Finish Line was forced to resign or would have been fired for verbally defending their-self from a rude and disrespectful (Caucasian) Customer. This is one of many things that have happened to this particular Employee, and I feel that if this person were Caucasian or not a minority, they would have been treated differently.
I have witnessed this on different occasions at this location and feel as though this is a problem with the Customers and the Company as a whole. Some of the Customers that visit the Columbia MD Finish Line, seem to feel as though they have a right to be rude and disrespectful to the Employees. From what I have witness happen when an Employee will inform a customer, that the store doesn't carry or no longer have in stock a curtain item, or the Employee is following what the policy is for returns and refunds; Customers don't want to be told NO or anything within that realm, most of the time the Customer will become belligerent towards the Employee, at that point what is the Employees supposed to do.
They cannot inform the Store Manager because they are not on site and the Assistant Store Manager maybe off and there is only a supervisor. What is the company policy that protects the employee at this point?
This is the same employee that has encountered numerous rude and disrespectful Customers and at this point has had enough of being threatened and called out of their name because they are upholding the company policy and curses out the Customer for their verbal abuse. The Employee tried to defuse the situation, but the Customer keeps at it, what is the Employee supposed to do, especially if they are the only person on the floor and cannot leave.
Prior to this event this Employee has encountered being robbed with no assistance on the floor. This employee has had no vacation or extended time off, has dealt with disrespectful Customers, been threatened by Customers and even almost spat on by a customer.
This employee has dealt with a lot and has received NO assistance from Finish Line for any of the traumatic experiences that they have encountered for duration of time at this particular Finish Line.
This Employee was obviously a very good and hard worker because they were promoted in less than 6 months after being hired. I believe the Employee may not have any marks against them either for work performance. This Employee also never received any type of formal training from the Store Manager after being promoted, the Employee learned all they could from using common sense. However, after a transfer Employee was brought into the store that Employee was promoted, the transfer Employee received formal and currently still receiving training from the Store Manager.
Here is an incident, that took place.
With all companies Employee's assisting customers with shoes, are supposed to follow a curtain procedure, so that the Customer cannot steal the shoe they are being assisted with. How is it that on two separate occasions the transfer Employee had Customers steal two different pairs of athletic shoes at two separate times while assisting the Customer and the transfer Employee doesn't even get a write-up. But the Employee that decided to defend their-self verbally has to resign or get fired.
I feel that there are some real unjust things happening at the Finish Line in Columbia Mall in Columbia, MD. The Employee that was forced to resign has been unfairly treated and I feel that if this employee was another race, things would have been handled differently.
This employee has had several things happen to them and the company has a whole, has done nothing for this employee's well-being, but as soon as a complaint is sent in the company jumps into action.
I will be discussing this matter with a business lawyer to see about getting justice for the wrong that has been committed against this employee. I will circulate this matter around on social media and ask that all Afro Americans protest shopping at Finish Line especially since most of the company's revenue comes from the Afro American community.
I feel like this person needs assistance because of how unfairly they were treated while employed with this company and I feel they deserve justice.
Haven't received my order
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Usually, people do not help unless you ask. How long did it take you to ask for help?